FAQs

Find answers to your questions (FAQs) about our Kashmiri shawls, embroidered clothes, and other products. Learn more about what we offer.

General questions

We sell Kashmiri shawls (males and females), scarves, embroidered clothes (females), ponchos, cape shawls, pashmina shawls, Kashmiri Namda, Shahtoosh shawls, Handbags, Kashmiri phiran (males and females) and other Kashmiri handicrafts.

Namdas are a kind of mattress, originally from the state of Jammu and Kashmir. These are made by felting the wool rather than weaving it. Wool mixed with a small quantity of cotton is used to manufacture namdas. They are usually of two types, plain and embroidered.

Shahtoosh shawls are the most expensive shawls in the collection. Shahtoosh is the world’s finest wool having the lowest micron count and is a fine type of wool made from the hair of the Tibetan antelope. It is also a metonym for a type of Kashmir shawl traditionally made of shahtoosh wool.

Kashmiri Pheran is the traditional outfit for both males and females in the Kashmir Valley. The pheran consist of two gowns, one over the other. The traditional pheran extends to the feet, which was popular up to the late 19th century C.E. However, a relatively modern variation of the pheran extends to below the knees, which is worn with a suthan inside (loose form of shalwar).

The preferred method for washing a Pashmina is dry cleaning. However, one can even wash it at home, after following a set of guidelines. Pashmina should be hand washed in cold water. You can machine wash your Pashmina, with the hand wash setting on.

Yes, we are very well known for selling original authentic Kashmiri Products. You can ask anyone from Muzaffarabad, Azad Kashmir about Kashmir Shawl House and he/she will surely give you positive feedback about us and our products.

To perform the real pashmina test, get a small portion or even a fringe of the supposed pashmina fabric, light it, and wait for it to burn. Then you smell and touch it. Since pashmina or Kashmiri is made from real natural hair, it should also smell like burnt hair, not like burning plastic.

Since 1967 we are a registered business operating in Muzaffarabad, Azad Kashmir and dealing in various Kashmiri handicrafts i.e. Pure pashmina shawls (males & females), scarves, embroidered clothes (females), ponchos, cape shawls, handbags, Kashmiri phiran and other Kashmiri handicrafts.

Other questions

Yes, we are Located at Madina Market, next to khan market, Muzaffarabad, Azad Kashmir, Pakistan.

Yes, we do. The customer has to give us some time to arrange the bulk orders. e.g. if the customer needs 200 qty or more of Kashmiri Rumals for Arabs from Bahrain, Iraq, Kuwait, Oman, Qatar, Saudi Arabia, and the United Arab Emirates. we’ll coordinate with the customer and give him/her an appropriate timeline for arranging the delivery of the order.

If the delivery address is within Pakistan then the order will be delivered through a courier company within 5 working days.

If the delivery address is outside of Pakistan then it will depend upon the location of the destination country but roughly it takes 10 working days to deliver an order in Gulf countries and 15-20 working days in the EU, the US and Canada and other countries.

Yes, delivery is free within Pakistan but courier charges will be applicable on international orders and the charges vary as per the destination country.

International courier charges will be coordinated to the customer and agreed upon before dispatching the order. All customs and duties will be payable by the customer in his country.

Within Pakistan:

In case the product is damaged or not the same as ordered, the company will be liable to pay all courier charges until the correct item is delivered back to the customer. In case, the product is out of stock, the company will issue the full refund to the customer along with an official apology. 

Outside Pakistan:

Sorry, we don’t offer returns or exchanges for international orders at the moment due to the complexity involved in the supply chain but we handle International orders with extra care to make sure the smooth delivery of the order.

Please contact us on:

Email: info@kashmirshawlhouse.com

Mobile: +923005164450 Sakhi Muhammad

Mobile: +923455467884 Haris

FAQs